F.A.Q.

Welcome to Camping du Staedly! Planning your next holiday in Northern Alsace? Here you will find all the information you need to organise your stay, choose your accommodation and make the most of our beautiful natural setting by the water.

 

Quick answers

When is the campsite open?

You can stay in a POD or book a camping pitch from 1rst April to 1rst November. Chalets are available from 1rst April to 1rst January.

Are pets allowed?

No. Pets, including small pets, are not permitted anywhere in the Staedly leisure area, including the campsite, restaurant and designated swimming area.

What time can I arrive?

Check-in is possible from 4 pm for PODs and chalets, and from 2 pm for camping pitches.

What time must I leave my accommodation or pitch?

PODs and chalets must be vacated before 10 am. Camping pitches must be vacated before midday.

Do the accommodation units have heating or air conditioning?

The chalets have air conditioning for summer and heating for winter. PODs do not have air conditioning but are equipped with portable electric heaters for the cooler months between seasons.

How do I get to Camping du Staedly?

The campsite is located at 30 rue de l’Étang, 67480 Rœschwoog, Alsace, France. To plan your journey, please visit the directions and contact section of our website.

Does the campsite offer accommodation suitable for guests with reduced mobility?

Yes. The campsite offers an accessible POD and an accessible chalet, with features including an access ramp and adapted bathroom facilities. The communal toilet and shower facilities have also been adapted, with access to a shower, toilet and washbasin.

Can I swim in the Staedly lake?

Swimming is permitted when the lake is officially open and supervised. The lake has a designated swimming area supervised during the summer season. Swimming is free for campsite guests. Swimming is prohibited outside supervised periods.

Can I park my vehicle on the campsite?

Parking arrangements and the number of vehicles permitted depend on the type of pitch or accommodation booked. Each chalet has a parking space directly next to it. A parking space within the campsite is provided for POD guests, approximately 200 metres from the PODs. Guests staying on camping pitches may park their vehicle on their pitch if they have paid for this option.

Can I fish in the lake?

Fishing is permitted for campsite guests staying for at least two nights, subject to the lake's fishing regulations. Please ask at reception for the rules and the required fishing permit.

 

If you cannot find the answer to your question here, you may find it in the detailed FAQ below.

 

Bookings and prices

When is the campsite open?

You can stay in a POD or book a camping pitch from 1 April to 1 November. Chalets are available from 1 April to 1 January.

How can I book a stay at Camping du Staedly?

You can browse our accommodation, camping pitches, prices and availability on our website. You can then submit your booking online, by email or by telephone. Our team will also be happy to answer any questions you may have.

What types of accommodation do you offer?

We offer camping pitches for tents, caravans and motorhomes, as well as PODs and chalets in various sizes. You can choose the option that best suits your holiday plans.

How can I find out the total cost of my stay?

The price depends on factors such as the type of accommodation or pitch, your chosen dates, the number of guests and any additional services. Please consult our prices page to plan your budget.

Which payment methods do you accept?

Depending on the applicable conditions, we accept cash, cheques, bank cards, ANCV holiday vouchers (including ANCV Connect) and bank transfers. If you have a specific payment query, please contact reception.

Can I pay for my stay using more than one payment method?

Yes, you can use more than one payment method to pay for your stay.

Can I amend my booking once it has been confirmed?

If you would like to change your dates, accommodation or number of guests, please contact us as soon as possible. We will consider your request subject to availability and the applicable booking conditions.

How do I cancel my booking?

To cancel your booking, please contact reception in writing, providing your name and booking details. Cancellation and refund conditions are governed by the terms and conditions applicable to your stay.

I have not received my booking confirmation email. What should I do?

First, check your junk or spam folder. If you still cannot find your confirmation email, please contact reception so that we can check your booking for you.

How do I pay the deposit for accommodation?

You can pay your deposit by bank transfer using the bank details provided in the provisional booking email.

 

Accommodation and camping pitches

How many people can stay in a POD?

Our PODs accommodate between 2 and 4 people, depending on the model. We also offer an accessible POD for 2 people.

How many people can stay in a chalet?

We offer chalets sleeping 2–4, 4–6 or 6–8 people, depending on the model. Please consult the individual accommodation descriptions for details of the layout and facilities.

Do the accommodation units have a kitchen?

Yes. The PODs have a kitchenette with a hob and refrigerator. The chalets have a fully equipped kitchen with facilities including a hob, microwave, filter coffee machine, kettle and fridge-freezer.

Are bed linen and towels provided?

Bed linen and bath towels are not automatically provided in the PODs and chalets. You can bring your own or contact the campsite to enquire about linen hire.

Is end-of-stay cleaning included?

Yes, cleaning is included in the price of POD and chalet accommodation. However, please check the departure instructions provided with your booking.

Do the accommodation units have heating or air conditioning?

The chalets have air conditioning for summer and heating for winter. PODs do not have air conditioning but are equipped with portable electric heaters for the cooler months between seasons.

Can I book accommodation for just one night?

PODs can be booked for a single night, including during the summer. For chalets, the minimum stay is two nights, while weekly bookings apply in July and August.

Can I choose my pitch or request two accommodation units close to each other?

You can let us know your preferences when making your booking. Please contact reception to discuss the available options. All requests are subject to availability.

Does the campsite have facilities for motorhomes?

Yes. A service point is available for emptying grey water, filling up with fresh water and emptying chemical toilets. Electricity is also available on camping pitches, but there are no direct water connections for motorhomes.

 

Arrival, departure and your stay

What time can I arrive?

Check-in is available from 4 pm for PODs and chalets, and from 2 pm for camping pitches.

What time must I leave my accommodation or pitch?

PODs and chalets must be vacated before 10 am. Camping pitches must be vacated before midday.

What should I do if I arrive before 10 am or between midday and 2 pm?

Please park your vehicle in one of the car parks outside the campsite so that you do not obstruct access to the barrier for campers who have already checked in.

Please wait until 10 am or 2 pm, depending on your arrival time, before coming to reception.

Thank you for your understanding. We look forward to welcoming you to Camping du Staedly!

Can I arrive after reception has closed?

If you expect to arrive late, please contact reception in advance. Our team will explain the procedure based on your booking and expected arrival time.

Can I extend my stay?

Any request to extend your stay is subject to availability and the applicable rates. Please contact reception before your scheduled departure date so that we can consider your request.

Can I park my vehicle on the campsite?

Parking arrangements and the number of vehicles permitted depend on the type of pitch or accommodation booked. Each chalet has a parking space directly next to it. A parking space within the campsite is provided for POD guests, approximately 200 metres from the PODs. Guests staying on camping pitches may park their vehicle on their pitch if they have paid for this option.

 

Swimming and leisure activities

Can I swim in the Staedly lake?

Yes, when the lake is officially open and supervised! It has a designated swimming area supervised during the summer season. Swimming is free for campsite guests. Swimming is prohibited outside supervised periods.

Is swimming supervised all year round?

No. Lifeguard supervision is seasonal. Please consult the swimming section of our website before your visit for the latest dates and opening times.

Is swimming free for campsite guests?

Yes, access to the swimming area is free for campsite guests and residents. Separate admission charges apply to visitors who are not staying at the campsite.

Can I hire water sports equipment?

Yes. The campsite offers pedal boat hire, subject to availability and the conditions provided by reception. Paddleboards may also be available during the peak summer season through H2O Passion.

What activities can I enjoy on site?

Facilities include pétanque, beach volleyball, football and table tennis, as well as a children's playground. Board games, balls and sports equipment can also be borrowed from reception.

Can I fish in the lake?

Fishing is permitted for campsite guests staying for at least two nights, subject to the lake's fishing regulations. Please ask at reception for the rules and the required fishing permit.

Are there activities for children?

Yes, with a wider range of activities during the summer season. A programme of activities is available on our website during the summer. There is also a children's playground, and treasure hunts for children aged 3 to 14 can be requested at reception.

 

Services and practical facilities

Is Wi-Fi free?

Yes, Wi-Fi is free throughout the campsite. Connection quality may vary depending on your location and how busy the campsite is.

Can I buy groceries on site?

Yes, a small convenience shop is available at reception, offering basic dry food products and toiletries. Opening hours are 10 am to midday and 2 pm to 7 pm, with adjusted hours during the winter season.

Can I order bread and pastries?

Yes, a bakery service is available to campsite guests at certain times of the year. Service days vary depending on the season. Please ask at reception for current ordering and collection arrangements.

Is there a restaurant on site?

Yes, the Forchettone Beach restaurant is located in the leisure area. It offers drinks, pizzas, meals and ice cream. Opening times vary depending on the season, so please check the dates before your visit.

Can I do my laundry on site?

Yes, a washing machine and tumble dryer are available in the toilet and shower block for an additional charge, during the period specified by the campsite. Tokens are available at the applicable rates.

Can I hire a barbecue or cooking equipment?

Yes, the campsite offers equipment for hire, including electric barbecues, planchas, crêpe makers and raclette grills, subject to availability.

Does the campsite provide facilities for babies?

Yes, a travel cot and high chair can be borrowed from reception, subject to availability. A baby bath and changing table are also available in the toilet and shower facilities.

 

Campsite rules and regulations

Are pets allowed?

No. Pets, including small pets, are not permitted anywhere in the Staedly leisure area, including the campsite, restaurant and designated swimming area.

Are barbecues allowed?

Open fires and charcoal barbecues are prohibited. Electric or gas barbecues may be permitted subject to the campsite rules. Electric barbecues may also be available to hire, subject to availability.

Is access to the campsite secure?

Yes. Access through the campsite barrier is controlled by a key-card system. The entrance gate is scheduled to be closed overnight from 10 pm to 7 am, and until 8 am on Sundays.

How should I sort my rubbish during my stay?

Recycling and waste bins are provided around the campsite for general household waste, glass, recyclable packaging and paper, as well as compostable waste. Please follow the sorting instructions displayed on site.

Can I have visitors during my stay?

Yes. An admission fee will apply if your visitors access the leisure area during the supervised swimming season. We also ask you to inform reception before their arrival, regardless of the time of year.

 

Accessibility, cycling and further information

Does the campsite offer accommodation suitable for guests with reduced mobility?

Yes. The campsite offers an accessible POD and an accessible chalet, with features including an access ramp and adapted bathroom facilities. The communal toilet and shower facilities have also been adapted, with access to a shower, toilet and washbasin.

Are there accessibility facilities in the leisure area?

Yes. There is an access ramp at the restaurant and reception, as well as a beach access mat. A wheelchair may also be borrowed from reception on request, subject to availability.

Can I bring my own bicycle?

Of course! The campsite welcomes touring cyclists and provides covered, secure bicycle storage with charging facilities. Tools are also available to borrow for minor repairs.

Can I hire a bicycle on site?

Yes, electric bicycles are available to hire, subject to availability and an additional charge. Please ask at reception for current prices and booking arrangements.

How do I get to Camping du Staedly?

The campsite is located at 30 rue de l’Étang, 67480 Rœschwoog, Alsace, France. To plan your journey, please visit the directions and contact section of our website.

Where can I find tourist information about the surrounding area?

Our website offers ideas for days out, cycling routes, walking trails and information about activities to enjoy in the Pays Rhénan and Northern Alsace. Take a look to help plan your excursions.

How can I contact Camping du Staedly?

Our team will be happy to answer your questions and help you prepare for your stay.

Camping du Staedly
30 rue de l’Étang
67480 Rœschwoog
France

Telephone: +33 (0)3 88 86 42 18
Email: camping.staedly@cc-paysrhenan.fr
Website: www.camping-paysrhenan.fr

 

We look forward to welcoming you to Camping du Staedly!